Customers
on hold?
Make it work
Putting customers on hold happens. Fortunately,
there’s a way to make it a better experience.
Four ways to turn
holding
into a
better experience
These tips can help build consumer loyalty and prevent you from losing customers.
1. Start strong
Begin your hold message with a warm greeting and keep messages short and sweet.
“Thanks for calling Simon’s Bakery.
We’ll
answer your call as soon as
we can.”
2. Provide value
Offer info about deals, events and other ways customers can get help.
“We’re offering 50% off online orders. Visit our website to learn more.”
3. Answer FAQs
Use on hold time to answer frequently asked questions.
“We’re open Monday through
Friday,
9 AM
to 7 PM.”
4. Keep improving
A brief survey at the end of the call can help you collect information and improve your customer’s experience.
“We’d love it if you stay on the line to answer a brief survey.”
Business Digital Voice:
Take on-hold to the next level
Verizon Business Digital Voice is a VoIP service that
allows users to make calls and communicate over the
internet rather than using a traditional phone system,
giving you great connections and 45+ powerful calling services.